Secure Payments
over the Phone
Agent Assisted or IVR Assisted Phone Payments
Enable your business to securely accept agent-assisted or IVR-assisted phone payments, ensuring PCI-DSS compliance and building customer trust.
What is Agent Capture Assist?
Agent Capture Assist lets businesses process payments over the phone without exposing card details to staff. Customers enter their payment information using their phone keypad, ensuring privacy, security, and PCI-DSS compliance.
Key Features
Ensure PCI-DSS Compliance – Agent Capture Assist prevents staff from seeing or hearing card details, helping your business meet PCI-DSS requirements and reducing compliance burdens by up to 96%.
Advanced Security Features – With channel separation and DTMF suppression, sensitive payment details stay protected, ensuring secure payment processing over the phone.
Instant Payment Processing – Transactions happen in real time, giving both customers and agents immediate confirmation for a smooth and efficient experience.
Seamless System Integration – Works effortlessly with your existing phone and payment systems, allowing you to take secure payments over the phone with minimal changes to your workflow.
Compliant Call Recordings - The solution eliminates the need to pause the call. With Paytia’s recording technology, no card data is captured, and the entire conversation is recorded without gaps, ensuring both security and compliance.
Payment Links Included as Standard - Send secure payment links via email or SMS for fast, hassle-free transactions. Customers can pay instantly using a trusted, PCI-DSS compliant link, reducing the need for manual card entry over the phone.
Benefits
Enhanced Security – Protects sensitive payment information, reducing the risk of fraud and data breaches.
Improved Customer Trust – Customers feel confident providing their payment details over the phone, knowing their data is safe.
Increased Efficiency – Streamlines the phone payment process, allowing agents to assist customers without handling sensitive information.
Easy PCI-DSS Compliance – Simplifies regulatory compliance, cutting costs and reducing effort while keeping payments over the phone secure.
