Call Centre PCI Compliance
Phone-Based Payments
Turn your computers into virtual card machines to take over the phone payments from your customers securely.
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Unlike a traditional Virtual Terminal, Agent Capture Assistant enables your business to take remote phone payments without your staff needing to hear or access customer card data.
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Customers type in their sensitive and private details using their phone keypad.
Take PCI-DSS Compliant Payments Over The Phone
Agent Capture Assistant leverages Channel Separation or DTMF Suppression to safeguard customer payment information. Instead of verbally sharing their card details, customers securely enter them via their phone's keypad (Keypad Data Entry).
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This is much safer, and more secure than traditional Virtual Terminals, where a customer is expected to read their card details aloud to a staff member, who types the card details into their computer.
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By using Paytia, businesses can offload up to 96% of PCI-DSS compliance obligations, significantly reducing both time and costs associated with maintaining compliance.
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How it works
The Agent Experience
The Customer Experience
Enhanced Security
Paytia's Agent Capture Assistant ensures that sensitive payment information is never exposed to agents during a phone payment, reducing the risk of data breaches and fraud. By handling payments securely in real-time, it maintains PCI DSS compliance and protects both the business and the customer.
Seamless Integration
The Agent Capture Assistant integrates easily with existing customer service processes, requiring minimal changes to workflows or payment processes. This ensures a smooth transition and minimal disruption to operations while enhancing security measures.
Improved Customer Trust
Customers can confidently provide payment details over the phone knowing their information is secure and not accessible by agents. This trust leads to higher customer satisfaction and loyalty, as they feel safe during phone payment transactions.
Efficiency and Flexibility
Agents can assist customers in completing payments over the phone without handling sensitive data directly, allowing for more efficient and flexible customer interactions. This system supports a wide range of payment methods, making it adaptable to various business needs.
What makes us different?
Agent Capture Assistant, formerly known as Secure Virtual Terminal, has many benefits for businesses looking to improve their card payment security and customer experience.
Agent Assisted Payments
By using Agent Capture Assistant, your agents can guide the customer through the payment process. There to offer support at every step.
Virtual Terminal Card Payments
Agent Capture Assistant isn't just any Virtual Terminal. It actively protects your business from losing or mishandling customer card data.
IVR Payment Security
By using Channel Separation, Agent Capture Assistant offers the highest levels of payment security for your business and it's customers.