Handle thousands of card payments daily without exposing a single digit to your agents. Paytia integrates with every major CCaaS platform — Genesys, Five9, Amazon Connect, NICE, 8x8, and more. No infrastructure changes required.
Everything you need for secure, compliant contact centre payments.
96%
PCI scope reduction
<60s
Average payment time
10 min
Integration time
99.99%
Platform uptime
Contact centres face unique payment processing challenges including PCI compliance, protecting agents from card data exposure, securing call recordings, and maintaining customer service quality during payment capture.
Thousands of agents handling card details every day creates an enormous attack surface. A single breach can expose millions of card numbers and trigger crippling fines.
Maintaining PCI compliance across a large agent workforce means costly annual audits, network segmentation, and constant monitoring of every workstation that touches card data.
Regulations require call recordings, but card data in those recordings creates a PCI liability. Pausing and resuming recording is error-prone and unreliable at scale.
High staff turnover means constant retraining on payment security procedures. Every new agent is a potential compliance risk until fully trained and monitored.
Our comprehensive suite of payment tools is designed specifically for contact centres, providing everything you need for secure, PCI-compliant phone payment processing.
Proprietary technology replaces DTMF tones with flat audio in real time. Agents hear nothing identifiable — card data never enters your environment.
Works with Genesys, Five9, Amazon Connect, NICE, 8x8, and every major contact centre platform. No infrastructure changes required.
Record every call without worrying about card data. DTMF masking means recordings are automatically PCI compliant — no pause/resume needed.
Agents access the payment portal from any web browser. Enter the amount, prompt the customer, and watch the payment complete in seconds.
Agents see progress indicators and confirmation on screen. Customers hear verbal confirmation. No awkward silences or uncertainty.
Agents never touch card data, so there is nothing to train on. New starters are payment-safe from day one — no security procedures to memorise.
Agent-assisted secure phone payments with DTMF masking and zero agent data exposure.
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Secure payment links agents can send during or after calls for self-service payment capture.
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Set up recurring billing and subscription payments securely during customer calls.
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24/7 automated self-service payments via interactive voice response for overflow and out-of-hours.
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The highest level of PCI certification. Paytia is audited annually by a Qualified Security Assessor.
UK government-backed certification for cyber security best practices and vulnerability protection.
Full compliance with UK and EU data protection regulations. Customer data handled with strict privacy controls.
Compliant with FCA, MiFID II, and Ofcom call recording requirements. Card data is never captured.
Yes. Paytia integrates with all major contact centre platforms including Genesys, Five9, Amazon Connect, NICE, 8x8, and Avaya. No infrastructure changes are required — most integrations take under 10 minutes.
When a customer keys in their card number during a call, Paytia intercepts the DTMF tones and replaces them with flat audio in real time. Agents hear nothing identifiable, and card data never enters your contact centre environment.
No. Because agents never handle card data, there are no security procedures to learn. New starters are payment-safe from day one. The browser-based portal is intuitive and requires no specialist training.
DTMF masking means card data is stripped before it reaches your recording platform. Recordings are automatically PCI compliant with no pause/resume needed — you can record 100% of calls.
Contact centres using Paytia typically see a 96% reduction in PCI scope. Because card data never enters your environment, the audit burden is dramatically reduced.
Join leading contact centres using Paytia to protect agents, secure customer data, and reduce compliance costs by up to 96%.