Application Integration

Transform business applications with secure payment processing

Transform any business application into a secure payment platform with our API-first integration approach and PCI-DSS Level 1 compliance. Enable secure data capture without changing your existing workflows.

Why integrate payments into your applications?

Embedding secure payment capture into your existing tools eliminates context-switching, reduces errors, and improves the customer experience.

Single Workflow

Agents never leave their primary application to take a payment. The secure payment session is embedded directly into the workflow they already use.

Automatic Reconciliation

Payment data syncs back to your system of record in real-time. Transaction IDs, amounts, and status updates flow automatically.

Zero PCI Scope

Card data never touches your application or infrastructure. Paytia handles all sensitive data, reducing your PCI questionnaire from 300+ questions to around 20.

Rapid Deployment

Pre-built connectors and comprehensive API documentation mean most integrations are live within days. No lengthy procurement or infrastructure projects.

Two integration approaches

Choose the integration pattern that best fits your application architecture. Both approaches deliver the same secure payment experience for your customers.

1. Application PUSH Integration

You PUSH to Paytia

Your application pushes form field data directly to Paytia when initiating a payment. The ACA payment form is pre-populated with customer and transaction information from your system.

How it works

  1. 1Agent clicks 'Take Payment' in your application
  2. 2Your system sends customer/order data to Paytia via API
  3. 3Paytia opens a secure payment session pre-filled with this data
  4. 4Customer enters card details via DTMF tones on their phone
  5. 5Payment result is returned to your application in real-time

Best for: Applications that already have customer and order data loaded and want to push this to Paytia at the point of payment.

2. Paytia Custom Search Integration (PULL)

Paytia PULLS from You

Paytia pulls form field data directly from your database service via custom search integration. When a payment is initiated, Paytia queries your system using GET requests to retrieve customer and transaction information, then auto-populates the ACA payment form.

How it works

  1. 1Agent initiates payment in Paytia's Agent Client Application
  2. 2Paytia sends a search query to your system's API endpoint
  3. 3Your system returns matching customer and transaction records
  4. 4Agent selects the correct record and Paytia populates the payment form
  5. 5Customer enters card details via DTMF; result is logged in both systems

Best for: Organisations that prefer Paytia to query their systems directly, or where the existing application cannot easily initiate outbound API calls.

Supported applications

Integrate secure payments into the applications your team uses every day.

CRM Integration

Embed secure payment capture directly into your customer relationship management workflows. Agents take payments without leaving the CRM, and payment data syncs automatically to the customer record.

Paytia integrates with all major CRM platforms via our REST API or pre-built connectors. Payment status, transaction IDs, and receipts flow back into your CRM in real-time.

SalesforceMicrosoft DynamicsHubSpotZoho CRM

ERP Systems

Streamline payment processing within your enterprise resource planning platform. Reconcile invoices automatically when payments are captured.

Our ERP integrations ensure payment data maps directly to your chart of accounts, purchase orders, and invoicing workflows without manual re-keying.

SAPOracleNetSuiteSage

Service Desk

Take secure payments during support calls without leaving your helpdesk application. Reduce average handle time and improve customer satisfaction.

Agents click a single button to initiate a secure payment session. The customer enters card details via DTMF tones while the agent stays on the line but never hears or sees the card data.

ServiceNowZendeskFreshdeskJira Service Management

Financial Systems

Integrate payment capture with your accounting and financial management tools. Payments are automatically matched to outstanding invoices.

Automatic reconciliation eliminates manual data entry. Payment receipts are linked to the correct invoice, customer, and nominal code in your accounting system.

XeroQuickBooksSage AccountingFreeAgent

Contact Centre Platforms

Add secure payment capability to your contact centre software stack. Works alongside your existing ACD, IVR, and workforce management tools.

Paytia sits alongside your contact centre platform as a complementary layer. No changes to call routing, recording, or quality management workflows.

GenesysFive9NICE CXoneAircall

Custom Applications

Build secure payment flows into bespoke business applications using our REST API. Full control over the user experience with zero PCI scope.

Our developer-friendly API includes comprehensive documentation, sandbox environments, and code samples in multiple languages. Typical integration takes days, not months.

REST APIWebhooksSDKCustom Development

Enterprise-grade security

Every integration is backed by Paytia's PCI DSS Level 1 certified infrastructure. Your application never touches sensitive card data.

PCI DSS Level 1

The highest level of PCI compliance. Paytia is audited annually by a Qualified Security Assessor and listed on the Visa Global Registry.

DTMF Masking

Card digits entered by the customer are masked in real-time. The agent hears flat tones, call recordings contain no card data, and your network never carries sensitive information.

End-to-End Encryption

All data in transit is encrypted using TLS 1.2+. Data at rest is encrypted using AES-256. API authentication uses rotating keys and IP whitelisting.

Tokenisation

Card data is replaced with a non-sensitive token that can be stored safely in your application for recurring payments, refunds, and reporting.

How application integration works

1

Connect your application

Use our REST API, webhooks, or a pre-built connector to link your application to Paytia. We provide sandbox environments for testing before go-live.

2

Configure payment flows

Define which fields to capture, set up custom form layouts, configure payment amounts, and map transaction data back to your application records.

3

Take secure payments

Agents initiate payments from within your application. Customers enter card details via DTMF tones on their phone. Card data never touches your systems.

4

Reconcile automatically

Payment confirmations, transaction IDs, and receipt URLs are pushed back to your application in real-time via webhooks or polled via our API.

Ready to integrate?

Contact our integration team to discuss your specific application requirements. We will help you choose the right approach and get you live quickly.