Secure payments for travel and hospitality

Hotels, airlines, and travel agents process deposits, bookings, and balance payments securely by phone. Pre-authorisations and multi-currency built in.

Industry Challenges

The payment challenges facing travel and hospitality

International bookings, deposits, and pre-authorisations create complex compliance requirements.

Phone Booking Payments

Customers call to book holidays, flights, and hotel stays — then read card details aloud to agents. Every phone booking is a potential data breach waiting to happen.

Multi-Currency Complexity

International travellers pay in different currencies, and agents must handle conversions, surcharges, and cross-border payment rules without errors or compliance gaps.

Pre-Authorisation Needs

Hotels and car hire companies need to pre-authorise cards for deposits and incidentals. Handling these securely over the phone adds complexity and risk to every reservation.

Seasonal Volume Spikes

Peak booking seasons can triple call volumes overnight. Payment infrastructure must scale instantly without degrading security or customer experience.

How Paytia Helps

Purpose-built for travel and hospitality

Every feature designed to solve real payment challenges across travel, hotels, and hospitality.

DTMF Masking Technology

Proprietary DTMF masking means customers key in card details during the call, but agents hear only flat tones. Card data never touches your booking systems.

Pre-Authorisation Support

Process pre-authorisations for hotel deposits, car hire holds, and booking guarantees securely over the phone. Capture and release funds without exposing card data.

Multi-Currency Payments

Accept payments in multiple currencies from international travellers. Currency handling is built into the payment flow — no separate tools or manual conversion needed.

Seasonal Scalability

Cloud-based infrastructure scales automatically with demand. Handle peak season volumes without capacity planning, additional hardware, or compromising security.

Payment Links

Send secure payment links by email or SMS after a phone enquiry. Customers complete bookings at their convenience while you maintain full PCI compliance.

Compliant Call Recordings

Record every booking call without capturing card data. DTMF masking means recordings are automatically PCI compliant — no pause/resume needed.

Benefits

Benefits for travel and hospitality businesses

Instant booking confirmation and payment capture
Multi-party payment collection for group bookings
Flexible payment plans and scheduled instalments
Secure card-on-file storage for incidentals
PCI DSS Level 1 certified security
Reduced booking abandonment rates
Improved customer experience across all channels
Comprehensive transaction reporting and analytics
Solution Suite

Complete travel payment solution suite

Our comprehensive suite of payment tools designed specifically for travel and hospitality businesses.

SecureFlow

Secure phone booking payments for travel agents and hotel reservations with instant confirmation and DTMF masking.

Payment Links

Secure payment links for online bookings, invoice payments, group travel deposits, and balance collection.

Recurring Payments

Payment plans for expensive trips and scheduled instalments for luxury travel, destination weddings, and extended stays.

IVR Payments

24/7 automated booking balance payments, amendment fees, and self-service payment processing for out-of-hours travellers.

Multi

Currency support

Pre-auth

Built in

Pay-per-use

Pricing model

99.99%

Platform uptime

Use Cases

How travel businesses use Paytia

Hotel Deposits and Check-In

Guests pay deposits and pre-authorise incidentals securely over the phone. Front desk staff never see or hear card data during the reservation process.

Travel Agent Bookings

Agents take holiday and flight bookings by phone with full PCI compliance. Customers key in their card details while the agent guides them through the booking.

Balance and Amendment Payments

Collect outstanding balances, booking amendments, and upgrade fees via secure payment links sent after the initial call. Customers pay at their convenience.

FAQ

Common questions from travel businesses

Does Paytia support pre-authorisations?

Yes. Paytia supports pre-authorisations for hotel deposits, car hire holds, and booking guarantees. You can capture and release funds securely without exposing card data.

Can we accept payments in multiple currencies?

Yes. Multi-currency support is built into the payment flow. International travellers can pay in their preferred currency without manual conversion by your agents.

Is Paytia compatible with ATOL and ABTA requirements?

Paytia works seamlessly alongside ATOL and ABTA financial protection requirements. Our platform handles the payment security layer while you manage your regulatory obligations.

How does it handle peak booking season?

Paytia is cloud-based and scales automatically. There is no capacity planning, no hardware changes, and no degradation in security or speed during peak periods.

Can we send payment links after a phone enquiry?

Yes. Agents can send branded, secure payment links by email or SMS so customers can complete their booking at a time that suits them.

Ready to secure payments in travel?

See Paytia in action. Book a personalised demo with our team.