1. Introduction
Paytia Limited (“Paytia”, “we”, “our”, or “us”) provides secure payment solutions and telephony services to businesses worldwide. This Fair Use Policy (“Policy”) is designed to ensure that our customers use our services in a manner that is fair, reasonable, and compliant with applicable laws and regulations.
This Policy forms part of your agreement with Paytia and applies to all services we provide. By using our services, you agree to comply with this Policy.
2. Purpose
The purpose of this Policy is to:
- Ensure fair and equitable access to our services for all customers
- Maintain the security, stability, and performance of our platform
- Protect our customers and their data from misuse or abuse
- Comply with legal and regulatory requirements
- Maintain the integrity of our services and reputation
3. Scope
This Policy applies to all Paytia services, including but not limited to:
- Payment processing and capture services
- Telephony and voice services
- API and integration services
- Web-based payment solutions
- Support and professional services
4. Acceptable Use
Our services must be used in accordance with the following principles:
Lawful Use
- Services must only be used for lawful purposes
- Compliance with all applicable local, national, and international laws
- Adherence to industry regulations and standards
- Respect for intellectual property rights
Authorised Use
- Use services only within the scope of your agreement with Paytia
- Ensure only authorised personnel access your account
- Maintain the confidentiality of login credentials
- Report any unauthorised access immediately
Reasonable Use
- Use services in a manner consistent with their intended purpose
- Avoid excessive use that may impact service availability for others
- Follow documented usage guidelines and limits
- Implement efficient integration practices
5. Prohibited Activities
The following activities are strictly prohibited when using our services:
Fraudulent Activities
- Processing fraudulent or unauthorised transactions
- Attempting to circumvent security measures
- Creating false or misleading accounts
- Engaging in money laundering activities
Harmful Activities
- Attempting to disrupt or damage our services
- Introducing viruses, malware, or other harmful code
- Conducting unauthorised penetration testing
- Overwhelming our systems with excessive requests
Unauthorised Access
- Attempting to access accounts or data without authorisation
- Sharing account credentials with unauthorised parties
- Reverse engineering our software or services
- Attempting to bypass usage limits or restrictions
Illegal Content
- Processing payments for illegal goods or services
- Transmitting illegal or offensive content
- Violating intellectual property rights
- Engaging in activities that violate privacy laws
6. Usage Limits and Restrictions
To ensure fair access and optimal performance, we may implement usage limits:
API Usage
- Rate limits on API calls per minute/hour/day
- Data transfer limits for large volume operations
- Concurrent connection limits
- Request size limitations
Payment Processing
- Transaction volume limits based on your agreement
- Velocity checks for unusual activity patterns
- Geographic restrictions where applicable
- Currency and payment method limitations
Telephony Services
- Call duration and frequency limits
- Concurrent call restrictions
- Geographic calling restrictions
- Premium number blocking
7. Monitoring and Enforcement
We reserve the right to monitor usage of our services to ensure compliance with this Policy:
Monitoring Activities
- Automated monitoring of usage patterns and anomalies
- Regular review of transaction and activity logs
- Security scanning and threat detection
- Compliance auditing and reporting
Enforcement Actions
If we determine that you have violated this Policy, we may take one or more of the following actions:
- Issue a warning and request immediate corrective action
- Temporarily restrict or limit access to services
- Suspend your account pending investigation
- Terminate your service agreement
- Report violations to appropriate authorities
- Pursue legal remedies for damages
8. Customer Responsibilities
As a customer, you are responsible for:
- Ensuring compliance with this Policy by all users of your account
- Implementing appropriate security measures
- Monitoring and controlling access to your services
- Reporting any suspected violations or security incidents
- Maintaining accurate account and contact information
- Paying all charges associated with your use of services
9. Reporting Violations
If you become aware of any violations of this Policy, please report them immediately:
10. Consequences of Violations
Violations of this Policy may result in:
- Immediate service suspension or termination
- Forfeiture of service credits or payments
- Legal action for breach of contract
- Reporting to law enforcement agencies
- Liability for damages caused by the violation
11. Appeals Process
If you believe that enforcement action has been taken in error, you may appeal by:
- Contacting our compliance team within 30 days
- Providing detailed explanation and supporting evidence
- Working with our team to resolve the issue
12. Policy Updates
We may update this Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. We will notify customers of material changes through:
- Email notifications to registered contacts
- Updates posted on our website
- In-service notifications where appropriate
13. Contact Information
For questions about this Policy or to report violations, contact:
Need Help?
If you have questions about how to use our services appropriately or need clarification on any aspect of this Policy, our support team is here to help.
Contact us at support@paytia.com or through your account dashboard.
This Fair Use Policy is effective as of the last updated date shown above and forms part of your service agreement with Paytia Limited.