Energy, water, and telecoms providers collect payments securely by phone. Automated payment chase reduces overdue accounts without manual intervention.
High call volumes, overdue accounts, and strict regulators make utility payments uniquely demanding.
Millions of customers call to pay bills, query balances, and set up payment plans. Agents handling card data at this scale creates an enormous compliance surface area.
Overdue accounts drain revenue and increase operational costs. Chasing payments manually is expensive, slow, and often ineffective at reducing arrears.
Setting up and managing recurring payments by phone is cumbersome. Failed payments, card expiry, and customer disputes create a constant administrative burden.
Ofgem, Ofwat, and Ofcom impose strict rules on billing practices and customer data handling. Payment processes must satisfy both industry regulators and PCI DSS requirements.
Every feature designed to solve real payment challenges for energy, water, and telecoms providers.
Proprietary DTMF masking lets customers key in card details during the call while agents hear only flat tones. Card data never enters your billing environment.
Send automated payment reminders and secure payment links to overdue accounts. Reduce arrears without tying up agent time on outbound collection calls.
Customers set up recurring card payments securely during a single phone call. Tokenised card storage means future payments process automatically without re-entering details.
Customers pay bills 24/7 through a secure IVR system without speaking to an agent. DTMF masking protects card data even in fully automated payment flows.
Schedule payment reminder messages with embedded secure payment links. Customers pay directly from the reminder — reducing inbound call volumes and overdue balances.
Collect payments by phone, IVR, payment link, or online portal. Give customers the channel they prefer while maintaining consistent PCI compliance across all of them.
Reduced
Overdue payments
24/7
Self-service payments
Auto
Payment chase
Level 1
PCI DSS certified
Customers call to pay energy, water, or telecoms bills and key in their card details securely. Agents guide the call without ever accessing card data.
Automated payment chase sends reminders with secure payment links to customers in arrears. Reduce overdue balances without dedicating agents to outbound collection.
Customers pay their bills at any time through a secure IVR system. DTMF masking protects card data even without an agent on the line.
Automated payment chase and self-service IVR reduce overdue balances without manual intervention from your billing team.
Fewer inbound calls, less manual processing, and automated recurring collections significantly reduce cost-per-payment.
24/7 payment options, multiple channels, and secure phone payments give customers convenience and peace of mind.
DTMF masking removes card data from your environment entirely. Reduce PCI scope, lower compliance costs, and eliminate audit complexity.
Cloud-based platform scales automatically with no capacity limits. Handle peak billing periods without degradation or downtime.
Real-time dashboard with transaction data, payment trends, collection rates, and agent performance analytics.
Every payment tool you need for secure, efficient utility billing.
Secure phone payments for bill collection, disconnection prevention, and emergency service restoration.
Learn more →Secure payment links for billing notifications, email invoices, and customer self-service.
Learn more →Automated 24/7 bill payment processing through secure IVR with DTMF masking.
Learn more →One-click payment processing for customer portals and online billing platforms.
Learn more →Highest PCI certification. Audited annually by a Qualified Security Assessor.
Works alongside industry regulator requirements for billing and data handling.
Full UK and EU data protection compliance for customer payment data.
UK government-backed certification for cyber security best practices.
Yes. Paytia handles the payment security layer and works alongside your existing billing and data handling obligations under Ofgem, Ofwat, and Ofcom regulations.
Paytia sends scheduled reminders with secure payment links to overdue accounts. Customers pay directly from the reminder without needing to call in, reducing arrears and inbound call volumes.
Yes. During a single phone call, customers can securely set up recurring card payments. Tokenised storage means future payments process automatically without re-entering card details.
Yes. DTMF masking protects card data in both agent-assisted and fully automated IVR payment flows. The same Level 1 PCI DSS compliance applies across all channels.
Paytia is cloud-based and scales automatically. There are no capacity limits and no performance degradation during peak billing periods.
See Paytia in action. Book a personalised demo with our team.