In order for Paytia to capture sensitive business and identity data during telephone calls, it must be active on a telephone call. Two proven telephony connection modes for Digital SIP and Analogue PSTN call forwarding.
At a glance
6
Connection methods
5 min
Fastest deployment
Level 1
PCI DSS certified
99.99%
Platform uptime
Dual Mode · Single Mode · SIP · PSTN
Select Dual Mode for full audio control (Channel Separation/DTMF Suppression) or Single Mode for conference-based integration (Conference Pay).
Connect via SIP for modern digital systems or PSTN call forwarding for traditional infrastructure.
Once telephony is connected, activate Channel Separation, DTMF Suppression, or Conference Pay on the call.
Our secure telephony platform eliminates compliance complexity. Multiple connection methods ensure complete PCI-DSS compliant phone payment processing with zero compliance burden on your business.
Complete PCI-DSS Level 1 compliance ensures all payment data remains protected throughout the call routing process.
Business calls route through Paytia's secure platform, enabling payment capture without exposing sensitive card data to your telephony infrastructure.
No card details are seen or heard by staff, ensuring complete customer payment data security and regulatory compliance.
Secure payments during calls without disruptions to the customer conversation flow or business operations.
Choose the connectivity method that best fits your infrastructure
Session Initiation Protocol
Paytia's proprietary SIP technology stack can be adapted to meet any telephony connection scenario with advanced call control integration.
Pass the SIP endpoint Paytia should route received calls back to. Enables flexible call routing and return paths for dual mode operation.
Pass additional routing information or call control settings to Paytia. Can be extracted and used on call leg 1, or relayed back to sender on call back call leg 2 route.
SIP headers enable much more integrated call control — perfect for modern cloud platforms, unified communications, and digital contact centres.
Traditional Analogue
Direct dial telephone numbers for simple, reliable connectivity over traditional analogue infrastructure.
Direct dial numbers assigned at business account level for centralised call routing. All calls from your business forward through your dedicated Paytia number.
Individual numbers are assigned on Paytia per agent/user for granular call routing. Each user forwards their customer call leg to Paytia. Paytia receives the call and forwards it back to the agent/user's own DDI number.
Works with legacy PBX systems, traditional phone lines, and mixed technology environments. No SIP infrastructure required.
How each payment service works during a telephone call
SIP sequence diagrams showing how Paytia connects to your telephony infrastructure
Paytia controls audio between two call legs (Agent ↔ Paytia ↔ Customer)
Paytia answers single inbound call leg (Conference Pay, API+SIP Headers, Self-Service IVR)
Configurable controls to manage call completion behaviour
Answer call leg 1 and play ringing tone to the caller while establishing connection. Provides familiar audio feedback during call setup.
Set delay (in seconds) between receiving call leg 1 and starting call leg 2. Ensures phone systems have time to clear agent's call before return call.
Drop call legs when transaction completes. Paytia auto-disconnects when request finishes, leaving host phone system back in control of active call legs.
Try multiple endpoint trunk routes in linear order for disaster recovery. Automatic failover ensures call completion even if primary routes fail.
After your telephony is connected to Paytia using either Dual Mode or Single Mode, you can activate secure payment capture services on the call:
Requires Dual Mode connectivity
Requires Dual Mode connectivity
Uses Single Mode connectivity
Ranging from enterprise-grade SIP interconnectivity to simple call forwarding solutions.
Enterprise-grade telephony integration through Session Initiation Protocol connections with direct carrier integration and seamless agent experience.
Simple call forwarding to Paytia numbers for immediate payment processing with quick setup and cost-effective implementation.
Hybrid SIP forwarding for remote and mobile payment scenarios with secure payments on mobile and remote devices.
Conference Pay uses phone system conference calling functionality to bring Paytia into the active call for payment capture.
Distributed call delivery across multiple business locations with comprehensive disaster recovery and business continuity.
Agent Call Return uses blind call transfer to send the customer call leg to Paytia. Paytia returns the customer call back to the agent by calling their direct dial number.
Selecting the optimal telephony connection method depends on your business size, technical infrastructure, and compliance requirements.
All call data encrypted throughout the entire payment capture process.
Advanced fraud protection with instant threat identification and prevention.
Payment data tokenized immediately upon capture for maximum security.
Complete audit logging for compliance and security monitoring.
Dual Mode means Paytia sits between two call legs (Agent and Customer) with full control over audio on both sides — used for Channel Separation and DTMF Suppression. Single Mode means Paytia answers a single inbound call leg as a third party — used for Conference Pay.
Choose SIP for modern cloud-based telephony platforms, unified communications, and digital contact centres. Choose PSTN call forwarding for traditional PBX systems, legacy infrastructure, or mixed technology environments. Both support Dual and Single mode configurations.
Yes, your telephony infrastructure can support both modes simultaneously. The mode used depends on which payment capture service you activate on each call — Channel Separation/DTMF Suppression use Dual Mode, while Conference Pay uses Single Mode.
Yes, Dual Mode requires calls to be routed through Paytia so it can sit between the two call legs. This is typically done through SIP configuration or PSTN call forwarding rules. Single Mode requires no routing changes — agents simply conference Paytia in when needed.
SIP connectivity typically takes 1–3 days for configuration and testing. PSTN call forwarding can usually be set up within 1 day. Our technical team will guide you through the process and handle most of the configuration.
If you have existing SIP trunks, we can integrate Paytia into your existing configuration for Dual Mode operation, or provide a separate inbound number for Single Mode (Conference Pay). Our team will work with your SIP provider to ensure seamless integration.
Enhanced security, regulatory compliance, and improved customer experience. Each connection method offers unique benefits for secure, PCI-DSS compliant phone payment solutions.
Worldwide telephony connectivity with local presence in key markets.
Rapid deployment options from same-day to enterprise implementations.
Dedicated telephony specialists for integration planning and support.
Our technical team will help you choose the right connection mode and connectivity option for your infrastructure and business requirements.