Secure MOTO payments, phone orders, and refunds — with pricing that flexes for seasonal peaks.
Phone orders and MOTO payments are where most retailers have the weakest link in their payment security. Here's why.
Mail order and telephone order payments require agents to handle card data directly. Every MOTO transaction is a compliance risk and potential breach point across your retail operation.
Your online checkout is locked down. Your in-store terminals take card data but the token never makes it back to your CRM for the balance payment weeks later. That gap — between the deposit at the till and the balance by phone — is where Paytia's in-person product comes in.
Processing refunds over the phone often requires re-capturing card details. This creates additional exposure and compliance risk for a transaction that should be straightforward.
Peak trading periods like Black Friday and Christmas drive massive call volumes. Temporary staff handling card data during spikes multiplies your compliance risk.
Every feature designed to solve real payment challenges in retail environments.
DTMF masking technology replaces keypad tones in real time. Agents process MOTO and phone order payments without hearing or seeing any card data.
Accept Visa, Mastercard, Amex and the other common card brands through one secure platform — whatever your gateway already takes.
No fixed monthly fees for transaction volume. Pay only for what you use — perfect for seasonal retailers with variable call volumes.
Process refunds without re-capturing card data. Token-based storage means original payment details are securely referenced without re-exposure.
Cloud-based, so it handles Black Friday and Christmas volumes without you needing to provision anything. More agents, more calls, same setup.
Process through your existing payment gateway — Stripe, Worldpay, Barclaycard, Adyen, and more. No need to switch providers.
Our payment tools designed specifically for retail businesses.
Verifone POS integration with cross-channel token reuse — take the deposit in-store, take the balance online or by phone.
Learn more →Secure phone order processing for retail contact centres with PCI-compliant card capture and DTMF masking.
Learn more →Secure payment links for remote sales, invoicing, and post-call payment collection.
Learn more →Subscription and recurring billing for retail membership programmes and auto-renewals.
Learn more →24/7 automated self-service payments for order balances, account top-ups, and returns.
Learn more →Customers call to place orders and pay securely without reading card details aloud. Agents stay on the line while DTMF masking handles the payment.
Refund payments without re-capturing card numbers. Agents process returns using stored tokens, keeping the experience quick and compliant.
Scale your payment operation for peak trading. Temporary agents process payments securely from day one with zero card data exposure.
Two stories from the retail side of our customer base — different products, same phone payment problem.
When customers call Warby Parker to reorder frames or check on a prescription query, the agent needs to take payment without the call recording or CRM ever touching a card number. Read how Warby Parker's agent-assisted phone order flow keeps card data out of the contact centre while agents stay on the line from greeting to confirmation.
Total Tiles takes a lot of high-value orders by phone — trade customers, one-off projects, and bulk deliveries where the basket can run into the thousands. See how Total Tiles moved phone orders off written card slips and cut their PCI scope without changing gateway or disrupting the sales team.
Yes — Paytia works with most gateways including Stripe, Worldpay, Barclaycard and Adyen. There is no need to switch providers.
You pay only for the transactions you process. There are no fixed monthly volume fees, making it ideal for retailers with seasonal peaks and quieter periods.
Yes. Paytia uses tokenised card storage so agents can reference the original payment securely without the customer needing to re-enter their card number.
Instantly. Paytia is cloud-based so there is no capacity planning or infrastructure work. Add agents and they are payment-ready immediately.
Paytia is PCI DSS Level 1 certified — the highest level available. We are audited annually by a Qualified Security Assessor.
Every Paytia transaction lands in your existing payment gateway with the same merchant reference, descriptor, and reporting feed as your e-commerce checkout and POS. That means your finance team sees one consolidated view across web, store, and phone — no separate ledger to chase. We don't replace your gateway; we sit in front of the phone channel as the secure collection layer. See telephone payments for the gateway integrations we support.
Yes — that's exactly what tokenised card-on-file is for. The deposit you took at the till generates a token your gateway holds; when the customer calls back to settle the balance, the agent charges that token without re-capturing the card. The customer doesn't read digits aloud, the call recording stays clean, and you don't need a second authorisation flow. DTMF masking handles any new card if they want to switch.
Yes. The original payment generates a token your gateway can refund against — full or partial — without the customer needing to read a card number back. Agents click refund in the Paytia portal, the gateway processes it, and the customer gets confirmation. No new card capture, no extra PCI exposure, no awkward "could you get your card again" moment on what's already a difficult call. See how telephone payments handle the full lifecycle.
Yes. The platform is cloud-hosted with no per-seat licences and no capacity planning required. Add ten or a hundred temporary agents for peak season; they're payment-ready in minutes because there's nothing for them to install and no card data ever reaches them. We've handled customers going from 50 to 500 concurrent calls in a single morning during peak trading. Take a look at the product tour for the agent-side flow.
Yes — MOTO is one of the original use cases. Customers call to order from a catalogue, the agent takes them through product selection and confirms total, then the customer keys their card into their own phone keypad while still on the call. Agents see payment progress on screen but never hear or see the card number. It removes MOTO from your PCI scope almost entirely. See DTMF masking for the technical detail.
See Paytia in action. Book a personalised demo with our team.