Featured for this industry
Claims teams take card details on calls at the worst possible moment for the customer. Paytia Claims Management keeps card data out of the recording, the claims system, and the adjuster's notes — while your team carries on handling the case.
Featured solution: Claims Management
If you run a bank, an insurance firm, or a law practice, you already live with regulation. FCA Consumer Duty. SRA client money rules. AML. GDPR. PI insurance. Your systems are built around audit trails, record-keeping, and evidence you'll need to show someone in a year's time.
PCI DSS is the one that catches people out. The first time an agent reads a card number during a fee payment call, your telephony, your call recordings, and your case management system are all in scope. Suddenly you're answering 329 SAQ D questions and paying for quarterly pen tests on a contact estate you never saw as a payment environment.
And because your sector sits under the microscope, a card data breach isn't a quiet IT incident. It's a reputational hit, an FCA notification, a letter to every affected customer, and a conversation with your PI broker. The prevention cost dwarfs the remediation cost.
Paytia sits between your phone system and your payment gateway. When a client needs to pay a premium, a fee, or a disbursement, they tap their card on their own keypad while your agent stays on the call. The keypad tones are masked in real time, so nothing identifiable reaches the agent, the recording, or your case management system. The card data goes straight to the gateway you're already using.
The money still moves through your merchant account — client trust, premium, operating, whichever fits your operating model. We don't touch the funds. We just take the scope out of the card capture moment. For law firms, that means client account rules stay intact. For insurers, premium collection and claims excess capture look exactly the same to the customer. For banks, the regulated flow is untouched.
Most regulated firms are live within days. The PCI audit drops from SAQ D to SAQ A, and your call recordings stay clean for Consumer Duty, SRA file reviews, or any other evidence trail your regulator wants.
Different regulators, same underlying problem. Here's how Paytia fits each side of financial and professional services.
For banks, building societies, and finance companies handling card payments over the phone. Drops PCI scope without disturbing your regulated operating model.
Learn moreFor insurers and brokers taking premium payments and claims excess on calls. Keep card data out of claims recordings and underwriting systems.
Learn moreFor law firms taking fee payments, retainers, and disbursements on the phone. Fits alongside client account rules and SRA record-keeping without adding friction.
Learn more329 → 22
PCI requirements (SAQ D → SAQ A)
SAQ A
Down from SAQ D
Zero
Card data in your systems
Clean
Call recordings, every time
The card payment goes directly to your existing merchant account — the same one you use today. We don't touch the funds, we just take the scope out of the card capture step. Whether that's a solicitor's client account, an insurer's premium trust, or a bank's operating account, the money flow stays exactly as it is.
It's the one nobody plans for. FCA, SRA, and GDPR are built into your business processes. PCI DSS sneaks up on you the first time an agent reads a card number out loud in a regulated call. Suddenly your telephony, your call recording, and your CRM are in scope, and you're answering 329 SAQ D questions you weren't expecting.
Yes. Call recording stays exactly as it is, because the keypad tones are masked before they hit the line. Your compliance team can keep every call — for FCA Consumer Duty, SRA file reviews, or dispute evidence — without any risk of a card number leaking into archive.
Yes. We plug into your existing gateway, so whatever system triggers the payment — a legal case management tool, an insurance claims platform, or a banking CRM — keeps working the way it does today. There's nothing custom to build, and no data passed between systems that shouldn't be.
Most firms see it as a positive. Card data breaches are a growing line item in PI claims, especially for law firms handling fee payments. Removing card data from your environment removes a category of exposure entirely. We've had brokers ask for a letter confirming the Paytia architecture for underwriting purposes — we're happy to provide one.
See Paytia on a call flow that looks like yours. Most regulated firms are live within a week.
Trusted by law firms, insurers, healthcare providers and regulated businesses worldwide. Learn more about Paytia