Consumer and service businesses still do a lot of business on the phone. Customers call for high-value retail purchases, hotel bookings, holiday deposits, bill chases, and the awkward conversations nobody wants to have over email. Phone calls convert better than forms, especially on anything over a few hundred pounds.
The problem is volume. Every phone payment is an opportunity for a card number to land in your call recording, your CRM, or your reservation system. Scale that across hundreds or thousands of calls a day and you're running a payments environment you never designed — with PCI DSS requirements you never signed up for.
For outbound teams it's worse. Collections, renewals, debt recovery, and rent chases all depend on taking payment the moment the customer agrees. Sending them to a link means half of them don't pay. Keeping them on the call means your agent hears the card number. Neither option is good.
Paytia sits between your phone system and your payment gateway. Inbound or outbound, the customer taps their card on their own keypad while the agent stays on the call. Our DTMF masking replaces the tones with a flat signal in real time — the agent hears nothing identifiable, the recording stays clean, and the card data goes straight to the gateway without touching your CRM, your reservation system, or your housing management platform.
The same platform handles inbound phone orders, outbound collections, field agent payments, and mobile workers. Your retail call centre, your utility billing team, your hotel reservations desk, and your on-site engineers all get the same protection. There's no separate stack for outbound. There's no different kit for mobile. The flow is the flow.
We plug into whatever gateway you're already using — Stripe, Barclaycard, Lloyds Cardnet, Adyen, Tyl by NatWest, and others — so there's no switching merchant accounts. Most customers are live within days, and PCI scope drops from SAQ D to SAQ A.
For businesses that take a deposit at the counter — hotels at check-in, holiday parks on arrival, home-improvement retailers, bespoke services — our in-person payments product connects a Verifone POS terminal into the same platform. The customer pays the deposit in-store, we return a tokenised card reference, and your team takes the balance later from the phone, web chat, or a payment link without the customer needing to re-present the card.
Four sectors, one underlying problem: high phone volume, tight margins, and card data that doesn't belong in your systems.
For phone orders, click-and-call, high-value furniture, and catalogue sales. Take payments across any volume without pulling your CRM and call recording into PCI scope.
Learn moreFor hotels, tour operators, and travel agents taking bookings, deposits, pre-auths, and no-show fees. Card data stays out of reservation systems and guest services recordings.
Learn moreFor energy, water, and communications providers handling bill payments, payment plans, and outbound collections. Inbound and outbound call flows with the same protection.
Learn moreFor lettings agents, property managers, and housing associations collecting rent, deposits, and chase payments over the phone without holding tenant card data.
Learn moreTwo real customers from the consumer services side — both taking phone bookings and payments every day, both needing card data out of their call flows.
Holiday parks and leisure venues live and die on phone bookings — deposits, balances, last-minute changes, refunds for cancellations. Here's how Osborn Leisure moved bookings and balance payments to a secure phone flow so reservation agents could stay on the line without writing card numbers on booking sheets.
Gyms and health clubs handle a constant mix of new memberships, failed direct debits, and one-off personal training payments over the phone. See how Enjoy Fitness set up secure phone payments for membership and PT sales without their front desk staff touching a single card detail.
SAQ A
From SAQ D (329 → 22)
Both
Inbound and outbound flows
Mobile
Field agent ready
Days
Not months to launch
Yes. We run on PCI DSS Level 1 infrastructure, which is the same tier the card brands require of large processors. Whether you're taking fifty phone orders a day or fifty thousand, the platform scales without you having to think about it.
Yes, and it's one of the most common use cases. Your collections or billing team calls a customer, handles the conversation, and takes the payment on the same call. No separate link, no hangup-and-come-back, no drop-off. Completion rates go up because the customer pays in the moment.
Yes. Pre-auths, full charges, and hold amounts all work the same way they do on your existing gateway. The difference is the card details never touch your reservation system or your call recording — which matters a lot when your guest services team handles sensitive booking data.
Yes. Field agents, delivery drivers, and on-site engineers can take card payments from their own mobile phone with the same PCI protection as office staff. The customer pays on their own device, the engineer hears nothing identifiable, and the payment settles to your gateway before they leave.
Same answer. Whether it's an outbound call about overdue rent, a final notice on a utility bill, or a debt recovery conversation, Paytia lets your agent take the payment immediately without the customer having to go to a separate link or portal. The call resolves there and then.
See Paytia on a call flow that looks like yours. Most consumer businesses are live within a week.
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