Secure Payment Capture for
Contact Centers
Your agents stay on the call while customers enter card details via their telephone keypad. Card data is never read out or received by agents. You pay only when an agent takes a payment. The Paytia Secure Flow platform supports multi-currency, multi-language, and multi-company level configuration and campaigns. Multiple telephony integration types make it quick and easy to plug in payment security for your telephone system or service.
Watch Demo Video
See how our solution works in action.
This short demonstration video shows you how easy it is to process card payments over the telephone, without customers reading out their card details.
Trusted by businesses of all sizes to protect their staff, customers and business brand
PCI-Compliant Payment Capture for Contact Centers
Paytia uses DTMF suppression and agent-assisted payment capture so your agents stay on the call while customers enter card details securely via the keypad—no card data is ever read out or sent. Built for contact centers: flexible agent licensing, multi-campaign setup, PCI-DSS Level 1 certified, and 365 self-service.
IVR Assisted payments
Paytia takes over the secure card capture and guides your agents and customers through the capture process. This provides the quickest rollout, most compliant payment handling and zero training required. Learn more.
Agent-Assisted Payments
Agents stay on the call and verbally guide customers through the payment capture process; they still never see or hear card data because card details entered are masked. Learn more.
Payment Links & Secure Forms
Send secure payment links via SMS, email, or chat. Customers pay without typing card details into messages. Explore advanced payment links.
PCI-DSS Level 1 Service Provider Certified
Paytia is PCI-DSS Level 1 certified. Card data is captured securely and never exposed to your contact center environment. See our PCI-DSS compliance.
Flexible Agent Licensing
Set up unlimited users and pay only when a user takes a payment. Ideal for contact centers with variable call volumes and seasonal peaks—scale agents without scaling fixed license costs.
Multi-Company Campaigns
One agent can work across multiple customer campaigns. Flexible customization to suit each internal or external client campaign objective from a single Paytia account.
"We needed secure payment capture for our contact center without agents ever hearing or seeing card details. Paytia's flexible licensing meant we only pay when someone takes a payment—huge cost advantage for us."
Contact Center Operations Manager
Operations, US Contact Center
Platform features in context
Manage telephone numbers, users, campaigns, and payment capture from the Paytia admin—built for contact center scale and flexible licensing.
Manage telephone numbers
Buy and activate numbers in real time; set call presentation and SIP calling per number.
Users and roles
Set up unlimited agents; pay only when a user takes a payment. Free administrative licenses included.
Data capture and forms
Configure payment and customer fields per campaign—flexible customization for each client objective.
Payment history and reports
Search transactions, run refunds, and export payment history—all without exposing card data to your team.
Agent Capture Assist
Paytia's user interface for agents. A fully customizable screen so businesses can adapt it to their own payment processing flows.
Customer lookup
Users can retrieve customer records in real-time directly from the Paytia user interface.
Transaction start capture
Start a secure capture from the Paytia user interface—card details stay off the call and out of your systems.
Why Contact Centers Choose Paytia
Secure payment capture over the phone, flexible licensing, and tools built for multi-campaign contact center operations.
No Card Details Read Out or Sent
Secure capture for contact centers
- • Customers enter card details via keypad; agents never see or hear them.
- • Call recording can continue without pause—no sensitive data in recordings.
- • Highly configurable service
- • Bespoke customisation services
- • PCI-DSS Level 1 Service Provider certified.
Key USPs for Contact Centers
- a)Flexible agent licensing: Unlimited users; pay only when a user takes a payment. Reduces fixed cost and scales with volume.
- b)Flexible customization: Suit each internal or external client campaign objective with configurable flows and branding.
- c)PCI-DSS Level 1 Service Provider certified: Card data stays out of your environment.
- d)Real-time telephone number purchase and activation: Add numbers when you need them.
- e)365 service availability and self-service management: Run your operations without waiting on support.
- f)Free administrative licenses included as standard: Supervisors and admins don't consume payment licenses.
- g)Multi-currency, multi-language support: Serve global campaigns from one platform.
- h)Multi-company campaigns: One agent can work across multiple customer campaigns with clear separation.
- i)Digital SIP connectivity: Free telephone system to Paytia call connection via SIP for integrated dialing and capture.
Getting Started
Connect Your Telephony
SIP or number divert. Real-time number purchase and activation available.
Configure Campaigns & Users
Set up agents, campaigns, and payment rules. Free admin licenses included.
Start Taking Payments
Agents stay on the call; customers pay securely via keypad. Pay only when a payment is taken.
Paytia Solutions for Contact Centers
Telephone payment capture, payment links, and agent-assisted flows—all PCI-DSS aligned and built for contact center scale.
Telephone Payments
Capture payments over the phone without customers reading out or sending card details. DTMF suppression and Channel Separation keep agents on the line while card data is entered securely via keypad.
Learn more →Request DemoPayment Links & Forms
Send secure payment links via SMS, email, or chat. Multi-currency and multi-language support for global contact center campaigns.
Learn more →Request DemoPCI-DSS Level 1 Certified
Paytia is a PCI-DSS Level 1 Service Provider. Card data is captured and processed in a certified environment—reducing your contact center's compliance scope and risk.
PCI-DSS compliance →SIP & Self-Service
Digital SIP connectivity for free telephone system to Paytia call connection. 365 service availability and self-service management—purchase numbers and configure campaigns when you need to.
Discuss SIP setup →Ready for Contact Center Payment Capture?
Flexible agent licensing, multi-company campaigns, and PCI-DSS Level 1 certification. Request a demo to see how Paytia fits your contact center.
Request a DemoUptime
Secure transactions
PCI-DSS certified
Self-service availability
Frequently Asked Questions
Trusted by Businesses Worldwide
See how our customers have transformed their payment security
"We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security."
PHE Inc.
Technology Solutions
"Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals"
Trinity Hall College
Cambridge University
"We would highly recommend this product to any business wanting to enable distributed and remote working whilst completely removing the risk and uncertainty of a potential data breach, fraud and the potential of PCI fines."
Business Reference Group
Consulting Services
Ready to secure your payments?
Get started with Paytia today and protect your business from payment fraud. Our team is ready to help you set up a secure payment system.