PCI DSS Level 1 Certified

Secure phone payments.
Zero PCI headaches.

Paytia's DTMF masking technology lets your agents take card payments over the phone without ever hearing or seeing the card data. PCI compliance sorted.

Request a DemoWatch How It Works

Trusted by businesses of all sizes to protect their staff, customers and business brand

Online 4 BabyOphelosOptomaOsbourn LeisurePinnacle GroupReady BusStephen JamesTotal TilesTrinity Hall CollegeWe Power Your CarArcacia LearningBelievers LoveworldCaths College CambridgeCITBClinicians ChoiceCMCCSDPG LearnDunster HouseExclusive HolidaysGrouptyre WholesaleHoward KennedyICS LearnIStructEPandaPHE IncRoundtableRoyal College of RadiologistsStonebridge InsuranceArchway CardsAudio TechnicaBritish American TobaccoClinical PartnersGreeting Card CompanyOnline 4 BabyOphelosOptomaOsbourn LeisurePinnacle GroupReady BusStephen JamesTotal TilesTrinity Hall CollegeWe Power Your CarArcacia LearningBelievers LoveworldCaths College CambridgeCITBClinicians ChoiceCMCCSDPG LearnDunster HouseExclusive HolidaysGrouptyre WholesaleHoward KennedyICS LearnIStructEPandaPHE IncRoundtableRoyal College of RadiologistsStonebridge InsuranceArchway CardsAudio TechnicaBritish American TobaccoClinical PartnersGreeting Card Company
PCI DSS Level 1
Cyber Essentials Plus
How It Works

Three steps to secure phone payments

Your agent stays on the line throughout. The customer enters their card details via their phone keypad. Paytia masks every digit in real time.

01

Agent initiates the payment

Your agent enters the amount into the Paytia portal and the customer is prompted to enter their card details. The call stays connected — no transfers, no hold music.

Works with any phone system — landline, mobile, VoIP
Agent sees progress indicators, never card numbers
Browser-based portal — no software to install
Paytia SecureFlow agent portal dashboard
No hardware
Required
02

Customer enters card via keypad

The customer types their card number, expiry and CVV using their phone keypad. DTMF masking replaces the tones with a flat sound. The agent hears nothing identifiable.

DTMF tones masked in real time
Card data never enters your environment
Call recordings remain fully compliant
Customer entering card details on phone keypad
Card data
Never exposed
03

Payment confirmed instantly

The payment processes through your existing gateway. Your agent sees the confirmation on screen. The customer hears a verbal confirmation. Under 60 seconds, start to finish.

Integrates with Stripe, Barclaycard, Lloyds Cardnet & more
Real-time confirmation for agent and customer
Full audit trail for every transaction
Paytia call flow: Call Setup, Talking, Done
Average time
Under 60s
Solutions

Every payment channel, one platform

Whether your customers pay by phone, link, bank transfer or chat — Paytia processes it securely with full PCI compliance built in.

Telephone Payments

Take card payments by phone — agents never hear or see card data. PCI DSS Level 1 certified secure telephone payments.

Explore Telephone Payments

Payment Links

Send secure payment links via SMS or email. Customers pay in seconds from any device with a single click.

Explore Payment Links

Pay by Bank

Open Banking account-to-account payments. Lower fees, instant settlement, no card details needed.

Explore Pay by Bank

Recurring Payments

Secure token-based storage for repeat billing. Customers authorise once — payments process automatically.

Explore Recurring Payments

IVR Payments

Automated self-service payment line, available 24/7. Customers pay outside business hours without an agent.

Explore IVR Payments

Web Chat Payments

Embedded payment capture within live chat. Agents send a secure form mid-conversation — no channel switch.

Explore Web Chat Payments

99.9%

Uptime

30M+

Secure transactions

Level 1

PCI-DSS certified

365

Self-service availability

Industries

Built for industries that take payments by phone

From contact centres to healthcare, Paytia secures phone payments across every sector.

Secure payments for high-volume contact centres

Secure payments for high-volume contact centres

Handle thousands of card payments daily without exposing a single digit to your agents. Paytia integrates with every major CCaaS platform.

96%

PCI scope reduction

10min

Integration time

Contact centre solutions
Testimonials

Trusted by organizations worldwide

“
We use Paytia for our phone orders to keep credit cards out of our system. The service works flawlessly, the support folks are super responsive and friendly, and it has greatly enhanced our PCI and credit card security.
PH

PHE Inc.

Technology Solutions

“
Paytia has helped us turn a security exposure and reputational risk into a value-enhancing opportunity. Fundraising has never been more important and Paytia has helped us achieve our goals
TH

Trinity Hall College

Cambridge University

“
We would highly recommend this product to any business wanting to enable distributed and remote working whilst completely removing the risk and uncertainty of a potential data breach, fraud and the potential of PCI fines.
BR

Business Reference Group

Consulting Services

Support

Frequently Asked Questions

You can set up unlimited users and pay only when a user takes a payment. That means you don't pay for idle seats during quiet periods, and you scale cost with actual payment volume — ideal for variable and seasonal contact center demand.

Yes. Multi-company campaign setup allows one agent to work across multiple customer campaigns with clear separation. Flexible customization lets you suit each internal or external client campaign objective.

Paytia offers digital SIP connectivity for free telephone system to Paytia call connection. You can also use number divert. Real-time telephone number purchase and activation is available with 365 self-service management.

Yes. Free administrative licenses are included as standard, so supervisors and admins don't consume payment-taking licenses.

Yes. Paytia is a PCI-DSS Level 1 Service Provider. Card data is captured and processed in our certified environment, reducing your contact center's PCI scope and risk.

Ready to take secure payments?

Get started in minutes, not months. No hardware, no software installs, no changes to your phone system. Just secure, PCI-compliant payments.

Request a DemoContact Sales

No credit card required • Set up in under 10 minutes