Keypad Payments

Secure DTMF keypad payment processing

Process PCI-compliant payments directly through a standard telephone. Customers enter card details using their phone keypad while agents neither hear nor see sensitive information. No additional hardware or software required.

DTMF Masking
PCI DSS Compliant
No Hardware Needed

Streamlined Secure Payments

Keyphone offers telecommunication companies a streamlined solution for processing PCI-DSS-compliant payments directly through a standard telephone, eliminating the need for additional hardware or software.

This method ensures that the agent neither hears nor sees sensitive card information, maintaining compliance with PCI-DSS standards. Implementing such secure phone payment systems is crucial for businesses aiming to protect customer data and reduce fraud risks.

How the Process Works

  • Step 1: Agent Initiates Transaction — The agent enters the payment amount using their phone's keypad.
  • Step 2: Secure Customer Input — The customer securely enters their card details using their phone's keypad without needing to read them aloud.
  • Step 3: Automated Processing — The system securely processes the payment in real-time, with full PCI-DSS compliance.

Key Features

Enhanced Security

Fully PCI-DSS compliant solution that prevents agents from accessing sensitive payment details.

No Additional Hardware

Works with existing telephone systems without requiring special equipment or software installations.

Easy Implementation

Seamless integration with existing payment workflows and customer relationship systems.

Improved Efficiency

Streamlines the payment process, reducing call handling times and improving agent productivity.

Business Benefits

Keypad payment processing delivers significant operational and security advantages for businesses handling phone-based transactions.

  • Reduced PCI compliance scope and associated costs
  • Enhanced customer confidence in payment security
  • Faster transaction processing and improved agent efficiency
  • Lower risk of data breaches and fraud incidents
  • Seamless integration with existing telephony infrastructure

Industry Applications

Telecommunications

Telcos can securely process customer payments for services, bills, and account top-ups directly through phone calls without exposing sensitive data to agents.

  • Bill payments and service renewals
  • Account balance top-ups
  • Service upgrades and add-ons

Customer Support Centres

Call centres across industries can process payments securely while maintaining conversation flow and reducing compliance burden.

  • Order payments and processing
  • Subscription management
  • Dispute resolution payments

Financial Services

Banks and financial institutions can offer secure payment processing while maintaining strict compliance with regulatory requirements.

  • Loan payments and instalments
  • Account transfers and deposits
  • Insurance premium collections

Healthcare and Insurance

Healthcare providers and insurance companies can collect payments securely while ensuring data protection compliance.

  • Medical bill payments
  • Insurance claim settlements
  • Copayment collections
87%
PCI scope reduction
Zero
Agent data exposure
No
Hardware needed
Level 1
PCI compliance

Frequently Asked Questions

What are keypad payments?

Keypad payments are secure payment processing solutions that allow customers to enter their card details using their phone's keypad (DTMF tones) during a phone call. This eliminates the need for customers to read card details aloud, preventing sensitive information from being overheard by agents or others nearby.

How do keypad payments enhance security?

Keypad payments use DTMF masking technology to replace the touch-tone sounds with flat audio tones, preventing agents from identifying the numbers being entered. The card data is securely captured by Paytia's PCI DSS Level 1 certified platform and never enters your systems.

Do I need special hardware for keypad payments?

No. Keypad payments work with your existing telephone systems without requiring any special equipment or software installations. Customers use their standard phone keypad to enter card details.

How does it help with PCI DSS compliance?

Because agents never see, hear, or have access to card data, and the data never enters your systems, your PCI DSS compliance scope is dramatically reduced — typically by around 87%. This lowers annual compliance costs and audit complexity.

Can keypad payments integrate with my existing phone system?

Yes. Paytia's keypad payment solution integrates with all major telephony platforms, including 3CX, RingCentral, and traditional PBX systems. For 3CX users, agents can initiate secure payments simply by dialling 729.

How long does setup take?

Most businesses are up and running within a day. Paytia handles the configuration and provides full onboarding support including training for your team.

Ready to upgrade your telephone payment system?

Join businesses that have enhanced security and improved efficiency with Paytia's keypad payment solutions.