Built for GP surgeries, NHS trusts, dental practices, and private clinics.
Healthcare providers carry a double compliance burden — NHS Digital data security requirements on top of PCI DSS. Most payment tools weren't designed with either in mind.
Patients expect quick, easy payments but healthcare reception staff lack secure tools. Asking patients to read card numbers aloud in waiting areas compromises both security and dignity.
Healthcare providers must meet both NHS Digital data standards and PCI DSS requirements simultaneously — a dual compliance burden that generic payment tools can't address. The DSP Toolkit requires you to assess every system that touches card data.
Healthcare environments handle extremely sensitive data. Card details combined with patient records create a high-value target for attackers and a serious liability for the organisation.
Many patients — particularly older or less mobile patients — prefer to pay by phone. Without a secure phone payment tool, staff end up writing card numbers down or reading them back. That's a compliance failure and a real security risk.
Replaces keypad tones in real time as the patient enters their card number. Reception staff stay on the call and see payment progress on screen — they never hear or see any card data.
NHS organisations must complete the Data Security and Protection Toolkit annually, assessing every system that handles sensitive data. Because Paytia removes card data from your network entirely, it reduces the scope of systems you need to assess — simplifying your submission.
Patients can pay outside surgery hours via IVR self-service. That means fewer missed payments and less pressure on reception staff during the morning rush.
Card data never enters your healthcare environment — not through your phones, your computers, or your network. There's nothing stored, nothing to steal, and nothing that affects your DSP Toolkit or PCI scope.
Browser-based portal that works on any computer. Staff enter the payment amount, the patient keys in their card details on their own phone keypad, and it's done. No specialist training needed.
Process through whatever gateway you already use — Stripe, Worldpay, Barclaycard, and others. You don't need to change your banking or merchant relationships.
Whether you're a single GP surgery or a multi-site NHS trust, we've got the right solution for how your patients pay.
Secure phone payments for patient billing, appointment charges, and prescription fees — staff stay on the call throughout.
Learn moreSend a secure payment link by SMS or email for invoices, telehealth consultations, or outstanding balances. No card data over the phone at all.
Learn moreSet up payment plans for treatment costs — a single phone call to agree the plan, then payments run automatically.
Learn more24/7 self-service so patients can pay outside surgery hours without involving any staff member.
Learn moreFrom GP surgeries to hospital trusts, Paytia covers the phone payment scenarios that come up every day in UK healthcare.
Collect prescription fees, private GP letter charges, and medical report fees securely over the phone without staff handling card data.
Charge for NHS banding fees and private dental treatments in a single call. Patients on both NHS and private courses of treatment handled the same way.
Many private clinics operate inside NHS settings. Paytia works alongside NHS systems and doesn't require any NHS IT infrastructure.
Hospital retail operations and charitable fundraising can take card payments by phone without any separate PCI compliance programme.
Optical is health retail. Patients call to reorder prescription lenses, check eye exam records, and pay for frames without reading card numbers into a call recording that's sitting in a CRM. It's the same challenge private clinics, opticians, and audiology practices face every day. Take a look at how Warby Parker handles phone payments for prescription eyewear — the same flow works for any healthcare provider taking card-not-present payments over the phone.
The highest level of PCI certification. Paytia is audited annually by a Qualified Security Assessor — so you don't need to be.
Meets NHS Digital data handling and security standards. Removing card data from your environment directly supports your annual DSP Toolkit submission.
Full compliance with UK data protection law. Patient payment data is handled with strict privacy controls — no card data is ever stored in your systems.
UK government-backed certification for cyber security. Assessed and certified annually.
The NHS Data Security and Protection Toolkit requires healthcare organisations to assess every system that handles sensitive data — including card data. Because Paytia processes card payments outside your network entirely, card data never reaches your phones, computers, or systems. That removes it from the scope of your DSP Toolkit assessment, which makes the annual submission significantly more straightforward.
Yes. Paytia runs in a browser alongside whatever practice management or patient record system you already use. It doesn't integrate directly with clinical systems — it sits next to them, which means there's no IT project and no NHS approval process needed to get started.
Yes. Paytia's IVR self-service option lets patients pay 24/7 without staff involvement. This is useful for prescription charges, outstanding balances, and appointment deposits where patients call back after hours.
Staff access a simple browser-based portal from any computer. They enter the payment amount, the patient keys in their card details on their own phone keypad, and the payment completes. Staff see progress on screen but never hear or see any card data. Most staff are confident using it after a single 20-minute walkthrough.
Paytia works with most payment gateways — Stripe, Worldpay, Barclaycard, Adyen and others. You keep your existing merchant account and banking relationships; we just sit in front as the secure collection layer.
Yes. There's no separation needed between NHS banding fees and private treatment charges. You simply enter the amount for each patient and they pay securely over the phone — the same process regardless of whether it's an NHS or private charge.
GP surgeries, NHS trusts, dental practices, and private clinics use Paytia to collect phone payments without touching card data — and without a complex IT project.