Call Centre PCI Compliance
Phone-Based Payments
Turn your computer into a virtual card machine to take over the phone payments from your customers securely.
​
Unlike a traditional Virtual Terminal, Agent Capture Assistant enables your business to take remote phone payments without your staff needing to hear or access customer card data.
​
Customers type in their sensitive and private details using their phone keypad.
Take PCI-DSS Compliant Payments Over The Phone
Agent Capture Assistant leverages Channel Separation to safeguard customer payment information. Instead of verbally sharing their card details, customers securely enter them via their phone's keypad (Keypad Data Entry).
​
This is much safer, and more secure than traditional Virtual Terminals, where a customer is expected to read their card details aloud to a staff member, who types the card details into their computer.
​
By using Paytia, businesses can offload up to 96% of PCI-DSS compliance obligations, significantly reducing both time and costs associated with maintaining compliance.
​
How it works
The Agent Experience
The Customer Experience
Enhanced Security
Paytia's Agent Capture Assistant ensures that sensitive payment information is never exposed to agents during a phone payment, reducing the risk of data breaches and fraud. By handling payments securely in real-time, it maintains PCI DSS compliance and protects both the business and the customer.
Seamless Integration
The Agent Capture Assistant integrates easily with existing customer service processes, requiring minimal changes to workflows or payment processes. This ensures a smooth transition and minimal disruption to operations while enhancing security measures.
Improved Customer Trust
Customers can confidently provide payment details over the phone knowing their information is secure and not accessible by agents. This trust leads to higher customer satisfaction and loyalty, as they feel safe during phone payment transactions.
Efficiency and Flexibility
Agents can assist customers in completing payments over the phone without handling sensitive data directly, allowing for more efficient and flexible customer interactions. This system supports a wide range of payment methods, making it adaptable to various business needs.
What makes us different?
Agent Capture Assistant, formerly known as Secure Virtual Terminal, has many benefits for businesses looking to improve their card payment security and customer experience.
Agent Assisted Payments
By using Agent Capture Assistant, your agents can guide the customer through the payment process. There to offer support at every step.
Virtual Terminal Card Payments
Agent Capture Assistant isn't just any Virtual Terminal. It actively protects your business from losing or mishandling customer card data.
IVR Payment Security
By using Channel Separation, Agent Capture Assistant offers the highest levels of payment security for your business and it's customers.
Frequently asked questions
Can you take payments over the phone with Stripe? By using Secure Virtual Terminal by Paytia you can! Protect your customers from fraud and comply with your Stripe accounts terms and conditions by taking payments over the phone through Paytia.
Are Paytia's solutions PCI-DSS and GDPR compliant? Paytia is a PCI-DSS level 1 Service Provider. We hold and maintain the highest levels of PCI compliance so you don't have to. Paytia protects your business from non-compliance fines and fraud.
How long does it take to sign up for Paytia with Stripe? It takes just five minutes to sign up for an account with Paytia and to take payments into your Stripe account. Get started taking secure, PCI-DSS compliant payments over the phone in 5 minutes. Contact us to get started.
What is the per transaction cost of using Paytia? Paytia charges a secure MOTO payment processing fee. The fee you pay depends on the plan you choose. Our rates start from 1.5% + 20p up to 2% + 20p depending on the plan you choose.
How does Paytia connect to my existing phone system? When you sign up to Paytia you receive a free payment phone number. You can forward calls from your existing phone system to Paytia, and we will forward the calls back with our payment service in the middle. Contact us for more information on telephony integration options.
How does Paytia connect to my existing Stripe account? It's easy! During the Paytia sign up process, we ask you to login to your Stripe account and click 'Authorise.' That's it! Integration done.
Why can't I use Stripe's dashboard to take payments over the phone? Transaction fees on cards entered manually in the Stripe Dashboard reflect the cost of higher fraud rates associated with collecting customer card details by phone or other unencrypted sources. Directly typing in sensitive customer data bypasses much of the security that’s built into Stripe’s online payments. As a result, Stripe see higher fraud rates on manually entered payments, leading to higher costs for Stripe.
Can I connect Paytia into my CRM? Yes, this can be achieved with our API's or a custom development project. Please contact us for more information.